The Information Technology Department at Heliopolis University for Sustainable Development provides students, faculty, and staff with technology resources that promote learning through teaching, research, creative accomplishment and service in accordance with the university’s mission.

Learning Environments

Learning Environments provide academic technology services, including classroom systems and public computer lab operational and technical support; distribution of classroom and production course equipment; production course support; facility design, installation and maintenance; and a full range of instructional and event photography, imaging, and video production services.

Academic Applications and Service Centers

Academic Applications and Services Centers provide the University with online learning technologies, web content management, IT training development and facilitation, information, assistance and triage services support. It also provides University computing services including accounts, email, web, security, network, software, and hardware. This section includes the following three categories.

  • Modern E-Learning Technologies inspiring student Innovation & Creativity.
  • Online Resources: Teachers always set courses resources online so that student can reach it anytime and anywhere
  • Online Activities where students learn by interacting with each other or with their teacher. They might for instance contribute in a forum, upload an assignment, answer questions in a quiz or collaborate together in a wiki… etc.

Synchronous and Asynchronous Communications between Students and Teachers

  • Mailing: Every student has his/her own email address to enhance communication with his colleagues and his teachers.
  • Drive: Every student has his/her own online drive. Students can open, edit, manage and share their documents online with their colleagues
  • Open and Online Messaging, Forums, Chat, VIP and Blogs.
  • Online Services for (Student and Parents)
  • Online Course Registration / Scheduling.
  • Course Completion Tracking / Monitoring Attendance.
  • Online Results.
  • Online Tuition / Billing / Invoicing.

Information Security

Information Security works to protect data and information technology assets, and those of its students, faculty and staff, from all forms of human and electronic threats and compromise. They accomplish this through management of technical solutions, providing education and information to the community, while maintaining an ongoing IT Security Assessment program. Their goal is to balance risk with functionality so as to minimize the impact of Information Security on the learning, research and business objectives of the institution.

Core Infrastructure Services

Core Infrastructure Services support the campus desktop computing environment for all students, faculty and staff, including email, file storage, remote access, and printing. They monitor and manage the server and storage hardware which delivers applications and services to the entire university community, as well as provide hosting services for schools and colleges, thus assisting their provision of applications and services that are specific to their academic needs.


The Networking group keeps the campus connected and ensures the quick movement of data, reliably and safely. The group plans, designs, installs, operates and maintains the university’s data networks, including the telecommunications pathways and space, the copper and fiber cable and wireless and radio infrastructure as well as all campus internet connectivity and IP address allocation and management. They provide third-tier troubleshooting for switching, routing and network-based applications as well as Internet and Internet2 connectivity. Their Network Access Control and IP address management processes and procedures ensure the security of the campus networks and client devices. Telephone moves and troubleshooting are handled by Networking, as well as regulation and tracking of peer to peer file sharing violations.

Library System

University Library System provides and promotes access to information resources necessary for the achievement of the University leadership objectives in teaching, learning, research, creativity, and community service. It also collaborates in the development of effective information, teaching, and learning systems.